New · posted Nov 13
AbbVie · Pharmaceuticals
Manager, Quality & Compliance
- Mettawa, IL
- Hybrid
- Full-time
- Manager
The role
The Manager of Quality & Compliance (Q&C) reports into the Associate Director of Q&C for AbbVie Patient Services. This role is responsible for overseeing and improving upon established compliance and quality system processes associated with patient support programs, with the primary functional area of responsibility including OneHUB support. This person should be familiar with quality management system processes (CAPA, Training, Audits, Metrics and Monitoring) as well as change management, process mapping and continuous improvement tools. This role will support the implementation of the Patient Services Q&C Roadmap. This role is also responsible to maintain a culture of excellence to ensure a superior experience for partners and patients that will deliver desired outcomes and enable timely, informed decisions.
What you need
What you'll do
- Assist with internal and external audit management for internal, supplier and vendor assessments, and help maintain standard audit process and documentation including remediation oversight as needed.
- Collaborate with the OneHUB team on oversight of all monitoring activities for functional areas of responsibility.
- Assist with remediation plans for control weaknesses or gaps identified. Responsible for proactively identifying potential noncompliance before occurrence.
- Develop and monitor appropriate quality metrics for review by management including inputs into the management review process. Includes the identification and establishment of critical key performance indicators/metrics across all major areas to monitor the health of our systems.
- Assist in the Influence of key patient service business leads to implement quality & compliance programs and controls as the OneHUB Q&C SME.
- Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
- Support a continuous improvement culture that results in simplification and gained efficiencies throughout the business.
- Operate as a key leader in our quality efforts and be the champion of establishing the environment of continuous improvement. Work to integrate the quality system into all that we do, including project management, metrics, and performance review process.
- Stakeholder Management: Build cross-functional relationships to ensure end to end quality and manage risk.
- Responsible for cultivating relationships with existing Q&C business and governing partners, identifying new partners, providing awareness to key programs, setting expectations, and help influence decisions. Increase awareness and knowledge within the business on quality standards and expectations.
- Liaison and Relationship Building: Builds collaborative relationships. Interacts well with diverse groups across business and technology functions and maintains strong working relationships with internal and external collaborators.
- Culture: Consistently demonstrate AbbVie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Understand and execute AbbVie's vision, goals, and strategies.
- Position requires BS degree in a science related area. Master’s degree and work experience in the pharmaceutical industry preferred.
- 5+ years of compliance or Quality Systems experience with some leadership experience and a demonstrated understanding of relevant regulations and standard operating procedures.
- This role requires the candidate to be physically located in Lake County, Illinois and adhere to 3-day in office ways of working.
- This role requires strong organizational, strategic thinking, analytical and reporting skills, and strong understanding of the patient services and pharmaceutical business.
- Requires an in-depth understanding of the pharmaceutical patient centricity, customer service oriented, and quality systems.
- The position requires human relations and administrative skills necessary to establish and maintain effective working relationships with team members, co-leaders, and senior leadership in Commercial, Business Technology Services, Legal, OEC, Privacy, Manufacturing Operations, Global Medical Affairs, Promotions, Brand teams, and Global Patient Services.
- The individual must possess sound judgment in evaluating and establishing compliance strategic plans as well as in day-to-day situations.
- Conflict resolution skills including persuasive management techniques required. · Excellent data creation, storytelling, power point and analytics skills.
- Excellent verbal, written, presentation and interpersonal skills required.
- Ability to communicate concepts and problems in terms that are understandable to all levels of the organization, including senior leadership.
- Must be willing to travel up to 10-15% domestically.
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
Pay and benefits
$110,000 – $209,000 a year
Employer providedPaid time off
Medical/dental/vision insurance
401(k)
Long-term incentive programs
Where you'll work
Mettawa, ILHybridOpen in Maps (opens in a new tab)
More jobs in Mettawa, IL
From the posting
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Equal opportunity, accessibility and legal noticesAbbVie's statements, word for word
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
Job intelligence
The context around this role
Live data · November 13, 2026
Salary intelligence
How the pay compares
This role's midpoint is 3% above the US median for Quality Systems & Document Control roles at this level.
This roleEmployer provided
Manager roles in the US22 roles publishing pay
| Annual base pay | Low | Median | High |
|---|---|---|---|
| This role | $110,000 | — | $209,000 |
| All US (middle half) | $143,500 | $154,500 | $165,500 |
This role: AbbVie's own published range. Comparisons: the base pay employers published on open Quality Systems & Document Control roles at the same level on Regulatory Jobs, November 13, 2026. Nothing is estimated.
Career trajectory
Where this role sits in Quality Systems & Document Control
The general path across 95 open Quality Systems & Document Control roles on Regulatory Jobs, with the titles they carry most. Not AbbVie's own promotion track.
Skills DNA
What this role leans on
How many of the posting's 31 duty, requirement and summary lines touch each area. The posting's emphasis, not a proficiency score.
- Collaboration and leadership10
- GMP and compliance7
- Quality systems and risk7
- Documentation and SOPs4
- Lab testing and methods2
- Investigations and CAPA1
Regulatory intelligence
The rules, regulations and standards behind this role
The regulations, guidance and standards that govern Quality Systems & Document Control work in pharmaceuticals, each linked to the agency or standards body that publishes it.
- FDA21 CFR Parts 210 and 211(official source, opens in a new tab)FDA current good manufacturing practice for finished pharmaceuticals
- ICHICH Q10(official source, opens in a new tab)The pharmaceutical quality system across the product lifecycle
- FDA21 CFR Part 11(official source, opens in a new tab)FDA rules for electronic records and electronic signatures
- FDAFDA data integrity guidance(official source, opens in a new tab)Data Integrity and Compliance With Drug CGMP: Questions and Answers
- ISOISO 19011(official source, opens in a new tab)Guidelines for auditing management systems
- HHS-OIGHHS-OIG General Compliance Program Guidance(official source, opens in a new tab)The federal government's guide to healthcare compliance programs and the anti-kickback statute
- ICHICH Q9(R1)(official source, opens in a new tab)Quality risk management
- EUEU GMP (EudraLex Volume 4)(official source, opens in a new tab)The EU's good manufacturing practice rules, including Annex 1 sterile and Annex 15 validation
- ISPEISPE GAMP 5(official source, opens in a new tab)A risk-based approach to compliant GxP computerized systems
- FDAFDA quality agreements guidance(official source, opens in a new tab)Contract Manufacturing Arrangements for Drugs: Quality Agreements
- FDA21 CFR 314.70(official source, opens in a new tab)Supplements and other changes to an approved application (post-approval CMC changes)
- FDA21 CFR Part 7(official source, opens in a new tab)FDA enforcement policy, including product recalls
- FDAFDA Investigations Operations Manual(official source, opens in a new tab)How FDA investigators plan and conduct inspections
- PIC/SPIC/S(official source, opens in a new tab)The Pharmaceutical Inspection Co-operation Scheme and its GMP guide
- ICHICH Q7(official source, opens in a new tab)Good manufacturing practice for active pharmaceutical ingredients
- ISOISO 9001(official source, opens in a new tab)Quality management systems requirements
Company hiring pulse
AbbVie on Regulatory Jobs
- 76
- Open roles
- 76
- Distinct roles
- 17
- Locations
By discipline
- Clinical60 50%
- Quality31 26%
- Regulatory28 24%
By level
- Director52 44%
- Manager32 27%
- Senior & Principal20 17%
More roles at AbbVie
- View role
Device Quality Senior Manager
North Chicago, ILManagerPharmaceuticals$125K–$237K
- View role
Quality Systems Associate Specialist
North Chicago, ILAssociate & SpecialistPharmaceuticals$66K–$126K
- View role
Quality Systems Manager
North Chicago, ILManagerPharmaceuticals$110K–$209K
- View role
Senior Manager, Quality Systems
Irvine, CAManagerPharmaceuticals$125K–$237K
Similar Quality Systems & Document Control roles elsewhere
- View role
Senior Manager, External Quality Business Processes and Strategic Projects
Johnson & JohnsonHorsham, PAManagerPharmaceuticalsSalary not listed
- View role
Manager, Quality Systems - Document Control
CytokineticsSouth San Francisco, CA · HybridManagerPharmaceuticalsSalary not listed
- View role
Sr Quality Manager, QMS
Becton DickinsonEl Paso, TXManagerPharmaceuticalsSalary not listed
- View role
Manager, Quality Engineering, Change Control/Document Review
Bristol Myers SquibbMadison, NJManagerPharmaceuticals$117K–$141K
Manager, Quality & Compliance at AbbVie
Open until filled. $110K–$209K a year, employer provided.