New · posted Nov 10
Medline · Medical Devices
Associate Quality Engineer - Retail
- Northfield, IL
- On-site
- Full-time
- Associate & Specialist
The role
Responsible for providing basic quality support to the Division including complaint investigation, resolution, and reporting. Assist with routine product evaluations, set basic quality standards for both in-process and finished product inspections, and support the QA team in product testing, documentation, and vendor qualification activities.
What you need
Education
- Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.
Certification / Licensure
- None
Knowledge / Skills / Abilities
- Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.
- Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.
- Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.
- Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).
- Position requires up to 10% travel
Knowledge / Skills / Abilities
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$67,000.00 - $101,000.00 Annual
The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
What you'll do
- Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.
- Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation.
- Run monthly or quarterly complaint trend reports per SOP.
- Coordinate stock checks and rework of product as required in response to complaints.
- Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.
- Coordinate or perform inspections of new products or products from new vendor at branches and factories.
- Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.
- Create and maintain inspection procedures.
Pay and benefits
$67,000 – $101,000 a year
Employer providedHealth insurance
Life and disability insurance
401(k) contributions
Paid time off
Continuing education & training
Bonus/incentive eligible
Where you'll work
Northfield, ILOn-siteOpen in Maps (opens in a new tab)
More jobs in Northfield, ILEqual opportunity, accessibility and legal noticesMedline's statements, word for word
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Job intelligence
The context around this role
Live data · November 10, 2026
Salary intelligence
How the pay compares
This role's midpoint is 11% below the US median for Complaints & Post-Market Quality roles at this level.
This roleEmployer provided
Associate & Specialist roles in the US10 roles publishing pay
| Annual base pay | Low | Median | High |
|---|---|---|---|
| This role | $67,000 | — | $101,000 |
| All US (middle half) | $83,250 | $94,250 | $104,750 |
This role: Medline's own published range. Comparisons: the base pay employers published on open Complaints & Post-Market Quality roles at the same level on Regulatory Jobs, November 10, 2026. Nothing is estimated.
Career trajectory
Where this role sits in Complaints & Post-Market Quality
The general path across 29 open Complaints & Post-Market Quality roles on Regulatory Jobs, with the titles they carry most. Not Medline's own promotion track.
Skills DNA
What this role leans on
How many of the posting's 22 duty, requirement and summary lines touch each area. The posting's emphasis, not a proficiency score.
- Investigations and CAPA6
- Documentation and SOPs5
- GMP and compliance4
- Quality systems and risk2
- Collaboration and leadership2
- Lab testing and methods1
- Validation and qualification1
- Data and digital systems1
Regulatory intelligence
The rules, regulations and standards behind this role
The regulations, guidance and standards that govern Complaints & Post-Market Quality work in medical devices, each linked to the agency or standards body that publishes it.
- FDA21 CFR Part 803(official source, opens in a new tab)Medical device reporting of deaths, serious injuries and malfunctions
- FDA21 CFR Part 806(official source, opens in a new tab)Reports of medical device corrections and removals
- FDA21 CFR Part 820 (QMSR)(official source, opens in a new tab)FDA quality management system regulation for medical devices, aligned with ISO 13485
- ISOISO 13485(official source, opens in a new tab)Quality management systems for medical devices
- ISOISO 14971(official source, opens in a new tab)Application of risk management to medical devices
- EUEU MDR (Regulation 2017/745)(official source, opens in a new tab)The EU Medical Device Regulation: CE marking, technical documentation, vigilance
- EUMDCG guidance(official source, opens in a new tab)The Medical Device Coordination Group's endorsed guidance on applying the MDR and IVDR
- FDA21 CFR Part 7(official source, opens in a new tab)FDA enforcement policy, including product recalls
- FDA21 CFR Part 830 (UDI)(official source, opens in a new tab)Unique device identification and the GUDID database
- EUEU IVDR (Regulation 2017/746)(official source, opens in a new tab)The EU In Vitro Diagnostic Medical Devices Regulation
- IMDRFIMDRF(official source, opens in a new tab)International Medical Device Regulators Forum guidance, including software as a medical device
- Health CanadaCanada Medical Devices Regulations(official source, opens in a new tab)Health Canada's licensing and quality requirements for medical devices (SOR/98-282)
- MHRAUK MHRA(official source, opens in a new tab)The UK regulator of medicines and medical devices, including UKCA marking
- FDA21 CFR Part 11(official source, opens in a new tab)FDA rules for electronic records and electronic signatures
- FDAFDA Investigations Operations Manual(official source, opens in a new tab)How FDA investigators plan and conduct inspections
- FDAMDSAP(official source, opens in a new tab)The Medical Device Single Audit Program shared by five regulators
Company hiring pulse
Medline on Regulatory Jobs
- 56
- Open roles
- 56
- Distinct roles
- 19
- Locations
By discipline
- Quality52 85%
- Regulatory8 13%
- Clinical1 2%
By level
- Associate & Specialist41 67%
- Senior & Principal14 23%
- Manager3 5%
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Associate Quality Engineer - Retail at Medline
Open until filled. $67K–$101K a year, employer provided.