Supervisor, Quality

We focus on our customers’ success

We create better solutions

We create success together

We always interact with others respectfully

We are open and honest with one another

We do the right things and do things right

Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMOs) in the world, serving the cardio and vascular, neuromodulation, and cardiac rhythm management markets. As a strategic partner of choice, we advance the goals of our medical device customers through industry-leading engineering and manufacturing, with a relentless commitment to quality, service, and innovation. The company's brands include Greatbatch Medical® and Lake Region Medical®.

• You will be supervising, coaching, and directing a team of quality professionals in support of one or more product lines or process areas within a manufacturing site.
• Your leadership style encourages teamwork, cross functional consensus building and ensures accountability within your team and across the interactions your team members have with others inside and outside Integer.
• You promote a diverse and inclusive work environment where your team feels supported and openly communicates opportunities and issues knowing they share a feeling of mutual trust.

• You are the first level support for resolving day-to-day issues as they are raised by members of your team and, after assessing the situation, you may seek cross functional and/or organizational support for resolution. To be successful, you will possess the technical understanding and the ability to apply procedures and concepts within your own discipline and basic knowledge of other disciplines.
• You will review and approve engineering change requests, nonconformance reports and engineering reports.
• As part of your responsibilities, you will establish daily/weekly/monthly objectives for your team members and ensure effective communications throughout the team. An element of these objectives includes providing active support for each of your direct reports to aspire to accomplish his/her Individual Development Plans as a roadmap to professional and personal skills development.
• You will drive an appropriate level of process control using a risk-based approach.
• You ensure compliance to the established Quality Management System.
• As an element of our belief that we all Own Quality, you engrain a culture of quality amongst your team.

• You embed Quality– “I own Quality.”  You are a standard bearer for Quality in everything we do at Integer, by assuring adherence to our Quality Management System (QMS), providing support to corrective and preventive actions investigation and implementation, and contributing to the successful attainment of our quality KPI’s and differentiated quality.
• You will apply standard data analysis practices and observe products and processes to establish root cause for product and process failures or to support the justification for improvements to products and processes.
• You will support internal & external quality audit activities, as applicable.
• You may perform other duties as needed and as directed by your manager.

• You will ensure that the investigation and disposition of non-conforming materials meet all necessary procedures and assure adequacy of corrective actions to prevent re-occurrence.
• You will lead and manage complaint investigations.
• You will participate in plant CAPA activities, including analysis of data and trends in complaints, supplier quality, nonconforming material, training effectiveness, and root causes analysis.
• You will apply standard data analysis practices and observe products and processes to establish root cause for product and process failures to drive the appropriate improvement activities.

• You embrace the Manufacturing Excellence culture based on the Integer Production System and its five focus areas:
  • Strategy Alignment through Site Hoshin Plans, quality planning meetings, and regular updates to QA RA weekly and monthly metrics.
  • Leadership of Sustained Change ensuring customer change notifications are initiated and completed, as necessary, and supporting continuous improvement activities as required.
  • Standardisation through workplace organization & visual controls (5S), Manufacturing Standard Work, and robust training & certification programs where applicable and the adoption of Quality Policies and procedures that are aligned to and harmonized with the enterprise (Integer) Quality Management System  
  • Associate Engagement promoted through the adoption of standardized problem solving. methodologies, behavior-based safety programs, and improvement idea and suggestion systems.

Systems & Process Optimization through adoption of principles of built in quality, optimized scheduling & material system designs, work cell design, and total production maintenance.