Senior Director, Clinical Operations Business & Excellence

Set the strategy and lead the Business Office operating model. Define responsibilities, decision rights, service expectations, and handoffs with study teams. Own the Business Office roadmap, annual objectives, and performance measures. Lead resource and capability planning, including recommendations on internal capabilities and external service models, aligning priorities with clinical portfolio needs and reducing duplication across programs. Adjust the operating model as portfolio complexity and organizational needs evolve.

· Be involved in commercial strategy and complex contracting decisions. Oversee and contribute to business negotiations for master service agreements, statements of work, and amendments in partnership with Legal, Procurement, and Finance. Establish clear deliverables, financial assumptions, performance expectations, and change-control practices within approved authorities. Set consistent negotiation and escalation practices, resolve material commercial issues, and evaluate cross-program implications of major commitments and changes.

· Own the centralized site contracting and budgeting operating model in partnership with service providers and internal teams. Oversee clinical trial agreement workflows, investigator budget templates, and negotiation practices to improve consistency, support appropriate site reimbursement, and accelerate study startup. Establish service expectations and performance measures, identify recurring bottlenecks, and lead cross-functional improvements that scale across the portfolio.

· Provide senior-level vendor governance and partnership leadership. Establish governance forums, key performance indicators, service expectations, and escalation pathways. Lead strategic business reviews and serve as a senior escalation point for material vendor performance issues. Drive recovery plans and recommendations on partnership continuation, expansion, or transition, engaging executive sponsors when decisions exceed delegated authority or carry significant portfolio implications.

· Own the electronic trial master file governance strategy and business process. Oversee eTMF structure, filing standards, document ownership, completeness, timeliness, and data integrity. Partner with Quality and technology teams on business requirements, access, retention, and reliable record retrieval. Establish portfolio-wide accountabilities and performance expectations, and prioritize process and system improvements based on risk and business needs.

· Lead a portfolio-wide approach to continuous inspection readiness. Establish risk-based TMF health checks and quality metrics, working with study teams and vendors to resolve gaps throughout study conduct and closeout. Provide development leadership with a consolidated view of readiness, recurring risks, and remediation progress, and drive cross-program action on systemic issues.

· Lead Business Office preparation and operational support for audits and inspections in partnership with Quality. Inform audit planning through operational risk insights and coordinate Business Office participation in mock inspections and health authority inspections. Own delivery of Business Office remediation and CAPAs, including timely completion and assessment of effectiveness in partnership with Quality, while preserving Quality’s independent oversight and the independence of the audit function.

· Set the Business Office approach to consistent, portfolio-wide risk-based quality management. Partner with study teams, Quality, and Biometrics to establish consistent risk assessment and review processes, including critical-to-quality factors, key risk indicators, and, where appropriate, trial-level quality tolerance limits. Integrate cross-study trends to identify systemic risks, establish escalation priorities, and drive preventive improvements while retaining study-level accountability for trial-specific decisions and execution.

· Establish and govern monitoring oversight standards. Define oversight standards for centralized, remote, and on-site monitoring activities. Use monitoring outcomes, emerging risks, and quality trends to drive timely action with study leaders and CROs. Evaluate the effectiveness of oversight practices across the portfolio and lead improvements in partnership with study leaders, without replacing their responsibility for study delivery.

· Own the operational standards framework and improvement roadmap. Lead the development, harmonization, adoption, and periodic evaluation of standard operating procedures, work instructions, job aids, and training in alignment with ICH-GCP, including E6(R3) as applicable, regulatory requirements, and company quality standards. Promote approaches proportionate to trial risks and avoid unnecessary operational complexity. Establish clear process ownership and change governance, and measure whether improvements are adopted and deliver the intended outcomes.

· Set and lead the Business Office digital enablement roadmap. Prioritize and oversee implementation of fit-for-purpose dashboards, analytics, and automation with technology partners, incorporating appropriate validation and data protection. Connect monitoring, TMF, and vendor performance insights to future sourcing decisions, contract terms, and process improvements. Develop business cases, sequence investments against portfolio priorities, and assess adoption and measurable operational value.

· Lead through strategic judgment, influence, and accountability. Serve as a senior Clinical Operations partner in cross-functional governance forums. Make decisions within delegated authority, resolve complex issues with cross-program implications, and align stakeholders on competing priorities. Bring senior leadership clear recommendations on material risks, investment decisions, and resource tradeoffs, with defined options, implications, and accountable next steps.

· Build organizational capability and leadership depth. Define the capabilities and team structure needed to deliver the Business Office strategy and recommend workforce plans aligned with approved priorities and resources. Set clear goals and performance expectations for team members and matrixed contributors. Coach and develop talent, strengthen delegation and accountability, and build succession and knowledge-transfer plans for critical capabilities.

· Build a high-performing, inclusive team environment. Model accountability, transparency, empathy, and urgency. Encourage courageous communication, early escalation, and continuous learning, and lead cross-functional change with clear sponsorship, stakeholder alignment, and sustained adoption. Foster adaptability and resilience while maintaining focus on agreed priorities and outcomes

Compensation: The base salary range provided reflects our current estimate of what we anticipate paying for this position. Your actual base salary will be based on several factors, including job-related skills, experience, internal equity, relevant education or training, and market dynamics. In addition, you will be eligible for an annual bonus, equity compensation, and a competitive benefits package.