New · posted Oct 16
Sanofi · Pharmaceuticals
Quality Complaint Specialist
- Swiftwater, PA
- On-site
- Full-time
- Associate & Specialist
Closes Oct 31, 2026 · 16 days left
The role
Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.
- Location: Swiftwater, PA
Key roles (D,A,I) - Key involvement in Decision Making process
- Decide on the coordination of specific complaint investigations, ensuring thorough root cause analysis and appropriate corrective actions (D)
- Advise cross-functional teams to address and resolve complaints (A)
Language
- Fluent in Reading, Writing, Speaking English
What you need
Basic Qualifications
- Bachelor's Degree with 3+ years of experience in Quality Assurance, Quality control, Quality operations, Third party vendor management, complaint management or other related fields.
Expected Technical skills
- Ability to analyze complex data sets, identify trends, and draw meaningful conclusions to improve complaint handling processes and product quality
- Excellent verbal and written communication skills to effectively interact with cross- functional teams, regulatory bodies, and customers, and to prepare detailed reports and presentations
- Strong problem-solving abilities to identify root causes of product complaints and implement effective corrective and preventive actions (CAPA)
- High level of attention to detail to ensure accuracy in complaint records, compliance with regulatory requirements, and thoroughness in investigations
- Proficiency in managing multiple projects simultaneously, prioritizing tasks, and ensuring timely completion of complaint investigations and related activities
Preferred Qualificationsnice to have
- Degrees in Life Sciences, pharmaceutical sciences, Engineering or Business are preferred.
- Experience working in the pharmaceutical industry is a plus.
What you'll do
Supporting the implementation and maintenance of the complaint (Third Party/Product Technical) management process
- Assisting in the management and oversight of the site complaint handling process to ensure timely and effective resolution of product complaints
- Communicating with customers regarding the status and resolution of their complaints
- Documenting and maintaining records of complaint management activities and communications
- Assisting in investigations into product complaints, including root cause analysis and corrective actions
- Collaborating with cross-functional teams to address and resolve complaints
- Analysing complaint data to identify trends and potential areas for product improvement
- Supporting audits and inspections by providing required information related to complaint management
- Ensuring process performance with other entities/sites involved in the management of complaints at the site level
Pay and benefits
$69,000 – $99,667 a year
Employer providedNorth America Applicants Only
The salary range for this position is:
$69.000,00 - $99.666,66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
14weeks
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.
Power industry-leading performance by leveraging digital, data, and AI-driven innovation – at speed and scale
Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
Where you'll work
Swiftwater, PAOn-siteOpen in Maps (opens in a new tab)
More jobs in Swiftwater, PA
From the posting
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
Equal opportunity, accessibility and legal noticesSanofi's statements, word for word
Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 (1-866-726-6342) or click here
Job intelligence
The context around this role
Live data · October 16, 2026
Salary intelligence
How the pay compares
This role's midpoint is 7% above the US median for Quality Assurance roles at this level.
This roleEmployer provided
Associate & Specialist roles in Pennsylvania6 roles publishing pay
Associate & Specialist roles in the US167 roles publishing pay
| Annual base pay | Low | Median | High |
|---|---|---|---|
| This role | $69,000 | — | $99,667 |
| Pennsylvania (middle half) | $57,000 | $69,750 | $84,000 |
| All US (middle half) | $60,250 | $78,500 | $93,750 |
This role: Sanofi's own published range. Comparisons: the base pay employers published on open Quality Assurance roles at the same level on Regulatory Jobs, October 16, 2026. Nothing is estimated.
Career trajectory
Where this role sits in Quality Assurance
The general path across 866 open Quality Assurance roles on Regulatory Jobs, with the titles they carry most. Not Sanofi's own promotion track.
Career resources on Quality Assurance
Skills DNA
What this role leans on
How many of the posting's 22 duty, requirement and summary lines touch each area. The posting's emphasis, not a proficiency score.
- Investigations and CAPA16
- Collaboration and leadership5
- Documentation and SOPs4
- GMP and compliance2
Company hiring pulse
Sanofi on Regulatory Jobs
- 18
- Open roles
- 16
- Distinct roles
- 6
- Locations
By discipline
- Quality10 56%
- Regulatory6 33%
- Compliance & Safety2 11%
By level
- Senior & Principal7 39%
- Manager4 22%
- Associate & Specialist3 17%
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Quality Complaint Specialist at Sanofi
Applications close October 31. $69K–$100K a year, employer provided.