Contractor, Clinical Trial Associate - Clinical Operations Excellence

KNOWLEDGE/SKILLS/ABILITIES REQUIRED

• Bachelor’s degree in a relevant discipline and a minimum of 5+ years of clinical operations and/or clinical trial operations experience within the biotechnology or pharmaceutical industry.

• Working knowledge of ICH-GCP, clinical trial documentation practices, and inspection readiness concepts.
• Excellent planning, organization and time management skills including the ability to support and prioritize multiple projects.
• High attention to detail and comfort working with metrics, dashboards, and data quality checks.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with clinical systems (e.g., CTMS, eTMF, eLearning/LMS).
• Effective written and verbal communication; able to draft clear meeting minutes, status summaries, and user communications.
• Ability to work independently and collaboratively, as required, in a fast-paced, matrixed, team environment consisting of internal and external team members.
• Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
• Continuous improvement mindset; able to identify gaps, propose practical enhancements, and follow through.

• Coordinate and track general COE initiatives, deliverables, and timelines
• Coordinate working group logistics (meeting scheduling, agendas, minutes, action item tracking) for COE activities.
• Maintain COE-controlled repositories (e.g., COE mailbox, SharePoint/Teams sites) to ensure content is organized, searchable, and current
• Support creation and upkeep of best practices, job aids, FAQs, and onboarding materials for Clinical Operations staff.
• Assist with the development, formatting, publishing, and periodic review of Clinical Operations standards, templates, tools, and guidance documents.
• Manage controlled documents and records relevant to COE (e.g., version control, distribution lists, archive/retention support).
• Support IPR/TMF IPR activities with eTMF, such as periodic quality checks, completeness checks, and reconciliation support under direction of SMEs.
• Support inspection-readiness activities, including tracking deliverables, maintaining readiness checklists, and monitoring action items.
• Coordinate mock inspection or readiness meeting logistics and support follow-up documentation.
• Help maintain centralized inspection-readiness resources and ensure consistent filing/naming conventions.
• Support CAPA and issue tracking activities by maintaining logs, status updates, and meeting minutes, as directed.

• Provide administrative support for clinical systems used by Clinical Operations (e.g., user access request coordination, training coordination, and basic user support triage)..
• Support system-related change management activities (e.g., communication drafts, training session logistics, and attendance tracking).
• Ensure work is performed in compliance with applicable SOPs, GCP, internal standards, and data integrity expectations.
• Interface effectively with department stakeholders to support COE initiatives.