New · posted Nov 10
Insulet · Medical Devices
Supervisor, Quality Operations
- Acton, MA
- On-site
- Full-time
- Manager
The role
This role is a hands-on Quality Supervisor/Lead responsible for managing and developing a team of Quality Technicians while ensuring manufacturing products meet quality and regulatory standards. The position oversees daily team activities, performance metrics, training, scheduling, and employee development, while also supporting inspections, quality documentation reviews, nonconformance investigations, equipment troubleshooting, and continuous improvement initiatives. Working closely with Quality Engineers, the individual helps maintain inspection and testing procedures, recommends process improvements, approves technician work, and drives compliance with quality systems. The ideal candidate has a bachelor's degree or equivalent experience, at least five years of combined quality and supervisory experience, strong leadership and communication skills, and experience in regulated environments such as medical devices, FDA 21 CFR 820, or ISO 13485. Knowledge of Lean Six Sigma, SPC, ASQ methodologies, data trending, and process controls is highly desirable.
What you need
Minimum Requirements
Bachelors degree or equivalent experience
Combined 5 years of Quality Technician and/or supervisory experience
Physical Requirements
Sitting 30%, Standing 70%
Occasional handling (push/pull) and/or lifting up to 50lbs
Ability to operate inspection hand tools and instrumentation
NOTE: This position requires on-site working (requires on-site office/plant/lab work).
Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $73,800.00 - $110,700.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Preferred Skills and Competenciesnice to have
Education and/or experience in an engineering, technical or scientific discipline.
Prior experience working in a regulated industry such as Quality System Regulations 21CFR820 and/or ISO 13485.
Ability to handle team interpersonal conflicts and find an acceptable resolution.
Effective verbal communication and excellent technical writing skills.
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision.
Experience creating and analyzing trend and pareto charts.
Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls.
Excels at generating and maintaining organized and accurate records.
Experience with Microsoft software.
Prior supervisory / team leadership experience.
Skills named in this posting
What you'll do
Hires, manages, and mentors direct reports including daily interactions and performance reviews.
Provides leadership to team members, including but not limited to, training support on processes and procedures.
Schedules work of direct reports to achieve business goals and objectives.
Establishes and tracks daily team metrics to ensure performance targets are achieved.
Performs complex tasks to ensure compliance with quality standards.
Works with Quality Engineers, and other team members, to ensure effective inspection and test procedures are implemented and maintained.
Works on the development of standards to meet quality specifications and recommends procedural changes.
Collaborates with Quality Engineers with equipment troubleshooting and failure analysis.
Reviews applicable DHR documentation including inspection records, non-conformances, and deviations.
Manages, facilitates, and participates in continuous improvement projects.
Approves / signs-off work of Quality Technicians
Performs other duties as assigned.
Pay and benefits
$73,800 – $110,700 a year
Employer providedMedical, dental, and vision insurance
401(k) with company match
Paid time off (PTO)
Employee wellness programs
Incentive compensation eligibility
Where you'll work
Acton, MAOn-siteOpen in Maps (opens in a new tab)
More jobs in Acton, MAEqual opportunity, accessibility and legal noticesInsulet's statements, word for word
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job intelligence
The context around this role
Live data · November 10, 2026
Salary intelligence
How the pay compares
This role's midpoint is 28% below the US median for Quality Operations & Batch Release roles at this level.
This roleEmployer provided
Manager roles in Massachusetts7 roles publishing pay
Manager roles in the US16 roles publishing pay
| Annual base pay | Low | Median | High |
|---|---|---|---|
| This role | $73,800 | — | $110,700 |
| Massachusetts (middle half) | $101,750 | $115,000 | $131,000 |
| All US (middle half) | $114,000 | $128,000 | $147,500 |
This role: Insulet's own published range. Comparisons: the base pay employers published on open Quality Operations & Batch Release roles at the same level on Regulatory Jobs, November 10, 2026. Nothing is estimated.
Career trajectory
Where this role sits in Quality Operations & Batch Release
The general path across 103 open Quality Operations & Batch Release roles on Regulatory Jobs, with the titles they carry most. Not Insulet's own promotion track.
Skills DNA
What this role leans on
How many of the posting's 32 duty, requirement and summary lines touch each area. The posting's emphasis, not a proficiency score.
- Collaboration and leadership10
- Documentation and SOPs8
- GMP and compliance6
- Lab testing and methods4
- Quality systems and risk3
- Investigations and CAPA2
- Data and digital systems2
Regulatory intelligence
The rules, regulations and standards behind this role
The regulations, guidance and standards that govern Quality Operations & Batch Release work in medical devices, led by the two this posting names, each linked to the agency or standards body that publishes it.
- FDA21 CFR Part 820 (QMSR)(official source, opens in a new tab)FDA quality management system regulation for medical devices, aligned with ISO 13485Named in the posting
- ISOISO 13485(official source, opens in a new tab)Quality management systems for medical devicesNamed in the posting
- ISOISO 14971(official source, opens in a new tab)Application of risk management to medical devices
- FDA21 CFR Part 803(official source, opens in a new tab)Medical device reporting of deaths, serious injuries and malfunctions
- FDA21 CFR Part 806(official source, opens in a new tab)Reports of medical device corrections and removals
- EUEU MDR (Regulation 2017/745)(official source, opens in a new tab)The EU Medical Device Regulation: CE marking, technical documentation, vigilance
- FDAMDSAP(official source, opens in a new tab)The Medical Device Single Audit Program shared by five regulators
- ISOISO 19011(official source, opens in a new tab)Guidelines for auditing management systems
- FDA21 CFR Part 11(official source, opens in a new tab)FDA rules for electronic records and electronic signatures
- FDA21 CFR Part 830 (UDI)(official source, opens in a new tab)Unique device identification and the GUDID database
- FDAFDA Computer Software Assurance(official source, opens in a new tab)Risk-based assurance for production and quality system software
- FDAFDA Investigations Operations Manual(official source, opens in a new tab)How FDA investigators plan and conduct inspections
- FDA21 CFR Part 807(official source, opens in a new tab)Establishment registration, device listing and premarket notification
- ISOISO 2859-1(official source, opens in a new tab)Sampling procedures for inspection by attributes (AQL sampling plans)
- IECIEC 62366-1(official source, opens in a new tab)Application of usability engineering to medical devices
- Health CanadaCanada Medical Devices Regulations(official source, opens in a new tab)Health Canada's licensing and quality requirements for medical devices (SOR/98-282)
Company hiring pulse
Insulet on Regulatory Jobs
- 12
- Open roles
- 12
- Distinct roles
- 2
- Locations
By discipline
- Quality11 85%
- Regulatory1 8%
- Clinical1 8%
By level
- Associate & Specialist7 54%
- Manager4 31%
- Senior & Principal2 15%
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Supervisor, Quality Operations at Insulet
Applications close December 28. $74K–$111K a year, employer provided.